COVID-19 - Policies and Procedures
The health and safety of our visitors, our tenants, and their employees and clients are our number one priority.
This is what we are doing to provide our customers with a safe shopping experience:
We are committed to maintaining Southgate Centre to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities.
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Our Guest Services is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place. Seating areas of the food court have been eliminated for the time being. Take-out orders remain available. Face masks or coverings are mandatory when visiting our shopping centre. This policy is in alignment with the Province of Alberta’s order, effective December 8, 2020, stating that masks are mandatory in our shopping centre unless exempted in accordance with provincial guidelines.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms:
Cough, Difficulty Breathing, Fever.
Virtual Lineup: In an effort to provide the safest possible shopping environment Southgate Centre has introduced a virtual lineup management system at Guest Services and participating retailers. Visitors can reserve a time slot from home or access the system in-mall by scanning QR codes at participating retailers. Learn more about virtual queuing and see participating retailers here.
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. In conjunction with our virtual lineup management system, shoppers can visit the shopping centre for a Curbside Pick-Up, advise retail staff of their arrival, share their location, and receive specific instructions related to their pick-up – all with ease and safety. Learn more about Curbside-Pick Up and see participating retailers here.
We are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Thank you for your understanding and collaboration.
Alberta Health Services safety protocols