COVID-19 - Policies and Procedures
A Safe Holiday Season
Due to the evolution of the situation regarding COVID-19, we have made the decision to cancel our Holiday events this year. The health and safety of our customers, tenants and employees continues to be our number one priority as we head into the holiday shopping season.
This is what we are doing to provide our customers with a safe shopping experience:
We are committed to maintaining Southgate Centre to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities.
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Food court and common area seating is available in a limited capacity. Our Guest Services kiosk is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place. Face masks or coverings are mandatory when visiting our shopping centre.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms:
Cough, Difficulty Breathing, Fever.
Virtual Lineup: In an effort to provide the safest possible shopping environment Southgate Centre has introduced a virtual lineup management system at Guest Services and participating retailers. Visitors can reserve a time slot from home or access the system in-mall by scanning QR codes at participating retailers. Learn more about virtual queuing and see participating retailers here.
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. In conjunction with our virtual lineup management system, shoppers can visit the shopping centre for a Curbside Pick-Up, advise retail staff of their arrival, share their location, and receive specific instructions related to their pick-up – all with ease and safety. Learn more about Curbside-Pick Up and see participating retailers here.
We are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Thank you for your understanding and collaboration.
Alberta Health Services safety protocols